Claim

Filing an insurance claim can be a tedious process. Fret not, our expert team is here to assist you every step of the way. The following are the step-by-step insurance claim procedures in Malaysia.

Claim Intimation/Notification

The first step is for the claimant to notify the insurance company about the claim as soon as possible. This intimation should be in writing and submitted to the insurance company. The prompt notification is important to initiate the claim processing efficiently.

Documents Required for Claim Processing

Once the insurance company receives the claim intimation, they will provide the claimant with a list of documents required for claim processing. This list may include items such as a claim form, proof of loss, medical reports (for health insurance claims), police reports (for accident-related claims), and any other relevant documents.

Submission of Required Documents for Claim Processing

The claimant should compile and submit all the necessary documents to the insurance company. It is important to ensure that all documents are complete and accurate, as any missing or incorrect information can delay the processing of the claim.

Settlement of Claim

After receiving and reviewing the submitted documents, the insurance company will assess the claim. They will determine whether the claim is valid and, if so, the amount to be paid. Once the assessment is complete, the insurance company will proceed with the settlement of the claim. This may involve the payment of the claim amount to the claimant or taking appropriate action based on the nature of the claim (e.g., repairing a damaged property or providing medical treatment).

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